Shipping & delivery
Kratomvia ships from Spain to customers across the EU and the United Kingdom. Every order is sent in plain, unmarked packaging with tracking.
UK legal status: Kratom is not controlled under the UK Misuse of Drugs Act, and possessing it is not an offence. However, since 2016 kratom falls under the Psychoactive Substances Act, which makes it an offence to sell, supply or import it into the UK. Regulations and their enforcement can change over time, so it's advisable to stay updated on any potential amendments.
Dispatch. Orders placed before 15:00 on a business day are usually dispatched the same day. Orders placed later, or at the weekend, are dispatched on the next business day.
Delivery times. Express with UPS: 1–2 business days. Standard shipping with DHL: 2–5 business days. Delivery times are counted from dispatch.
Shipping costs. The shipping options available for your address, and their prices, are shown at checkout before you pay.
Tracking. A tracking link is emailed to you as soon as your order has been dispatched.
Packaging. Plain outer packaging with no product names or branding visible from the outside.
Where we ship. See Country availability for the full list of countries.
Questions about delivery
Orders placed before 15:00 on a business day are usually dispatched the same day. Orders placed later, or at the weekend, are dispatched on the next business day.
Express with UPS takes 1–2 business days and standard shipping with DHL takes 2–5 business days, counted from dispatch. Public holidays, customs checks or carrier delays can occasionally add time.
We ship with DHL and UPS. You choose the option you prefer at checkout.
The price depends on your delivery address and the shipping option you choose. All available options and their prices are shown at checkout before you pay.
All orders are shipped from Spain.
You receive a tracking link by email as soon as your order has been dispatched. If you can’t find it, check your spam folder or contact us at support@kratomvia.com.
Yes. Every order is shipped in plain outer packaging with no product names or branding visible from the outside.
Email support@kratomvia.com as soon as possible with your order number and the new address. If the order has not yet been dispatched, we will do our best to update it.
Contact us at support@kratomvia.com with your order number and we will help you in the fastest and best way to solve your case.