Frequently asked questions
Shipping, lab reports, testing and returns — the things customers ask before their first order.
Kratom regulations differ between countries and can change over time. We ship to EU countries directly from Spain, as well as to the United Kingdom, but we cannot ship to any destination where kratom is prohibited or restricted. Please confirm the current legal position in your own country before ordering — eligibility is also covered in our Terms and Conditions — or contact us if you are unsure.
Every batch is sent to an independent, accredited laboratory for alkaloid, heavy metal and microbiological analysis before it is approved for sale. See our Lab Reports page for the full testing methodology.
Enter the batch number printed on your label into our Batch Search tool, or browse the downloadable Certificates of Analysis on our Lab Reports page.
Yes. Every order is shipped in plain, unmarked packaging with no product name or branding visible on the outside.
Orders placed before 14:00 on business days are typically dispatched the same day. We ship to EU countries directly from Spain, so EU customers get straightforward delivery without import customs clearance or unexpected customs fees; express delivery options are available for selected countries.
Contact us with your order number and the reason for your return, and our support team will confirm the next steps directly.
Yes — see our Wholesale page to enquire.