Frequently asked questions

We currently ship to 24 EU countries and the United Kingdom, always from Spain. See Country availability for the full list.

Yes. UK orders are shipped from Spain with DHL or UPS. See our Shipping page for delivery times.

UK legal status: Kratom is not controlled under the UK Misuse of Drugs Act, and possessing it is not an offence. However, since 2016 kratom falls under the Psychoactive Substances Act, which makes it an offence to sell, supply or import it into the UK. Regulations and their enforcement can change over time, so it's advisable to stay updated on any potential amendments.

Orders placed before 15:00 on a business day are usually dispatched the same day. Orders placed later, or at the weekend, are dispatched on the next business day.

Express with UPS takes 1–2 business days and standard shipping with DHL takes 2–5 business days, counted from dispatch. Public holidays, customs checks or carrier delays can occasionally add time.

We ship with DHL and UPS. You choose the option you prefer at checkout.

The price depends on your delivery address and the shipping option you choose. All available options and their prices are shown at checkout before you pay.

Orders to EU countries are shipped directly from Spain, so there is no import customs clearance and no unexpected customs fees. For deliveries to the United Kingdom, import VAT and customs duties may apply and are the recipient’s responsibility.

You receive a tracking link by email as soon as your order has been dispatched. If you can’t find it, check your spam folder or contact us at support@kratomvia.com.

Yes. Every order is shipped in plain outer packaging with no product names or branding visible from the outside.

Email support@kratomvia.com as soon as possible with your order number and the new address. If the order has not yet been dispatched, we will do our best to update it.

Contact us at support@kratomvia.com with your order number and we will help you in the fastest and best way to solve your case.

We only sell to customers aged 18 or over, and we may cancel an order if we have reason to believe this requirement is not met.

Add the products you want to your cart and go to checkout. Enter your contact and delivery details, choose a shipping and payment method and review your order. Clicking the payment button places a binding order.

Yes. We confirm your order by email without undue delay and in any case within 24 hours. If you can’t find it, check your spam folder or contact support@kratomvia.com.

We offer a range of secure payment methods, including card payments, Apple Pay, Google Pay and Revolut where supported. Available payment options may vary depending on your location, device and payment provider.

All prices are in euros (EUR) and include VAT. Shipping costs are not included in the product price; they are shown at checkout before you pay.

Orders placed after 15:00, or at the weekend, are dispatched on the next business day, and public holidays, customs checks or carrier delays can occasionally add time. If your order seems late, email support@kratomvia.com with your order number and we will help you.

Yes. As a consumer you can withdraw from your purchase within 14 days of receiving it, without giving a reason. In addition, our returns policy gives you 30 days from receipt to request the return of unused products in their original packaging. Sealed products that are not suitable for return for health protection or hygiene reasons cannot be returned once they have been unsealed. Full details are in our Terms and Conditions.

Email support@kratomvia.com with your name, address, order number and the products concerned. If your return is accepted, we send you instructions on how and where to send your package. Items sent back without first contacting us cannot be accepted.

If you withdraw from a purchase, you bear the direct cost of returning the goods. If a product is defective or we delivered the wrong item, we cover the return shipping.

We refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days after you tell us you are withdrawing. We use the same payment method you paid with, and we may wait until we have received the goods back or you have sent proof of having returned them.

Please inspect your order when it arrives and contact support@kratomvia.com straight away with your order number, a description of the problem and, if possible, photos. We will make it right, and we cover the return shipping for defective or incorrectly delivered goods.

Mitragyna speciosa, commonly known as kratom, is a tropical tree native to Southeast Asia. Its leaves are dried and ground into the botanical powder we sell.

Maeng Da is a selected grade of kratom known for large, mature leaves and a strong alkaloid profile. Instead of offering dozens of strains, we focus on Maeng Da in four vein colours – red, green, white and yellow – so we can control sourcing and testing properly. Read more in our guide Maeng Da kratom: what it is and how it differs.

Our products are sold exclusively as raw materials for craft purposes, such as soap-making and other handicraft use. They are not food, food supplements, medicinal products or animal feed and are not intended for human or animal consumption. Please store them safely and out of the reach of children.

Every batch we sell is tested individually before it is listed for sale not on a periodic or spot-check basis.

Browse the downloadable Certificates of Analysis on our Lab Reports page, or contact us with your batch number and we'll send the matching report directly.

Any batch that does not meet our internal safety and quality thresholds is rejected and never listed for sale.

We work with independent, accredited laboratories. Contact us to confirm the specific laboratory used for a given batch.

Keep kratom powder in an airtight container, away from light, heat and moisture – a cool, dark cupboard is ideal. Stored like this, the powder keeps its colour and aroma for many months. Always store it out of reach of children and pets. Read more in our guide to kratom shelf life.

Kratom regulations differ between countries and may change over time. Please check the current laws in your country before placing an order. We cannot ship to destinations where kratom is prohibited or restricted.

Read our country-by-country guide to kratom laws in Europe.

We cannot give legal advice. Rules differ between countries and can change, so please check the current position where you live before ordering. Our products are sold as raw materials for craft use only, as described in our Terms and Conditions.

Kratom is not controlled under the UK Misuse of Drugs Act, and possessing it is not an offence. However, since 2016 kratom falls under the Psychoactive Substances Act, which makes it an offence to sell, supply or import it into the UK. Regulations and their enforcement can change over time, so it’s advisable to stay updated on any potential amendments.

We only deliver to the countries listed on this page. If your country is missing, we do not ship there at the moment.

Not at the moment. You are welcome to email support@kratomvia.com to let us know which country you would like us to add.

Yes. We may decline or cancel an order that we believe cannot be lawfully fulfilled to its destination. Any amount already paid is then refunded in full.

Email support@kratomvia.com or use the form on our Contact page. We reply as quickly as possible.

Yes — see our Wholesale page to enquire.